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Comcast xfinity self install kit not renting modem
Comcast xfinity self install kit not renting modem









comcast xfinity self install kit not renting modem

When I went to the web, it kept redirecting me to Comcast's signup page and wanted me to enter my Acct # and Tel #. The next day another rep called and said it should be fixed. They did not call back so I called them and they said it was still being looked at. Frustrated again, I told her I would just use the other modem and she claimed that would be a problem. She said she was going to escalate to a higher level and would call back. She was about to give up and suggested a tech come out when suddenly, the phone started to work but the internet did not.

comcast xfinity self install kit not renting modem

#Comcast xfinity self install kit not renting modem serial#

She was having trouble 'seeing' the modem and asked for the serial # and all the associated MAC addresses. I did and this time the rep tried without resistance. He said they sell those modems all the time for people with phone service that want to do self installs and suggested I call to get a different rep. Frustrated, I called another Bestbuy later and a different rep was also confused after I explained what had happened. He didnt understand what the other person was talking about but scheduled a tech at no charge. I did just that and the rep at the BestBuy obliged and was apologetic. She suggested I call the rep back to get the tech fee waived. She explained if it were only internet it would be ok but since it was phone as well it REQUIRES a tech. After giving her the MAC address, she put me on hold and came back and said they should have never sold me this modem without a tech install. Comcast rep went into the back and grabbed the Arris modem, scanned it and told me I was ready to go. Got to the store and explained I had both services and wanted to buy my own unit. Rep understood and said you can get it from a BestBuy that has a Comcast rep in the store.

comcast xfinity self install kit not renting modem

I explained to the Comcast rep on the phone I had both internet and phone and I wanted to install myself. Traditional internet service options without a phone line Many providers, such as AT&T, CenturyLink, Frontier and Xfinity offer at least one standalone internet plan option.After reading comments on various sites and talking directly to Comcast support about buying my own modem instead of paying the $7 rental fee, I went in to BestBuy in Chicago to pick up one. Herein, do I need a phone line for Xfinity Internet? Most of the major cable and DSL service providers offer internet-only services. Subsequently, question is, do you need a landline to have internet? You don't need to sign up for landline phone service just to have internet service via a landline. Additionally, if your computer is capable of receiving a wireless signal, you can hook the cable modem to a wireless router. In fact, most cable companies offer Internet service by hooking up the coaxial cable line to a special cable modem. You don't need a phone line in order to get Internet service. Likewise, people ask, do you need a phone jack for Internet? Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence. Inside wiring and jacks are not required for service. To use Xfinity Voice service you need a telephone handset and electrical outlets.











Comcast xfinity self install kit not renting modem